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Customer Support Technician

Happy call center woman consulting customer for customer support, help or telemarketing sales. Sale

Customer Support Technician

Kelsius manufactures, distributes and maintains a system that wirelessly and automatically monitors the temperature and safety of all food products, both hot and cold, as well as medicines, blood samples and other temperature-sensitive pharmaceutical material.

Kelsius improves HACCP compliance, saving time, reducing risk and providing information at your fingertips. HACCP – (Hazard Analysis and Critical Control Point) – is a systematic approach to identifying and controlling hazards that could pose a danger to the preparation of safe food or medicines.

Kelsius is recruiting for the role of IT Support Manager. You will be responsible for supporting Kelsius customers and their IT departments to provide technical support for Kelsius products and services. You will be responsible for maintaining in house systems and provide assistance to computer users by answering questions, resolving technical problems and maintaining the company’s network, software and computer equipment.

Key Responsibilities:

  • Remote customer auditing and reporting
  • Handling customer queries including the logging of all customer calls
  • Monitoring of high priority ‘Watch List’ customers
  • Ensure all inbound customer calls are responded to promptly
  • Act as point of contact for client queries and escalations when necessary
  • Carrying out system changes using Kelsius configuration tools

Skills & Experience Required:

  • Have strong organizational skills and demonstrate a good attention to detail
  • Have an excellent telephone manner and communication skills
  • Have the ability to produce written reports and documentation
  • Be proficient in Microsoft Office
  • Support a “can do” culture in terms of responding to customer needs
  • Highly driven with enthusiasm to meet targets and to cope under demanding pressure
  • Self-motivated, flexible and adaptable
  • Ability to both, Work of own Initiative and as part of a team
  • Ability to learn as you go and develop quickly
  • 3rd Level Technical Qualification
  • Strong time management skills, with the demonstrated ability to handle multiple clients, projects and priorities simultaneously

Click here to apply for this role.